About Contributor - Gordon Gaudet

Gordon Gaudet

Gordon Gaudet, Executive Vice President & Chief Information Officer, Selective Insurance

Gordon J. Gaudet Executive Vice President & Chief Information Officer, Selective Insurance Gordon J. Gaudet is executive vice president, chief information officer, with responsibility for all ITS operations at Selective. Gordon joined Selective in 2013. Mr. Gaudet has significant understanding and appreciation for the challenges and complexity of insurance information technology organizations. He spent nine years as a director and co-lead of Deloitte Consulting’s Insurance Core System Transformation practice in Chicago and served on the systems integration advisory boards for Program/Project Management and Delivery Methods and Tools. Prior to his tenure at Deloitte, Mr. Gaudet was partner and chief information officer at The Actuarials Exchange, LLC, responsible for all company technology. He spent six years serving at C-Change, Inc., as their Solution Delivery and Technology leader/partner and was responsible for the company’s technology strategy, policy and investment decisions. During his career, he has been responsible for technology strategy and assessment, as well as full life-cycle execution in many insurance sub-sectors, including property and casualty insurance. Mr. Gaudet attended the University of Manitoba, Canada for Computer Science and is trained in ITIL - Service Desk and Incident Management, Master Data Management, and Data Warehousing.

Gordon Gaudet's Contributions

How to Make Your Customer Love You?

Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to […]

How to Become a Customer Chaperone?

Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to […]

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