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Author - Fred Broussard
Frederick "Fred" W. Broussard is a Research Director in the System Infrastructure Software group, specifically focusing on PC and device management software and enterprise IT management and operations. He also covers compliance and security within the remit of client and device management, as well as issues relating to implementation of Information Technology Infrastructure Library (ITIL)-based processes within IT departments. He is based in Framingham, MA, USA. Prior to joining the group, Fred was a research analyst in IDC's IT Advisor Group which focused on the management of the help desk and customer relationship management (CRM) function within the IT Department. Prior to joining IDC in 1997, Fred spent eight years in the U.S. Air Force in various capacities, including IT, and received three high-level Air Force awards.