The journey to optimize user experience is a multifaceted challenge that intersects with a service mindset, leadership, culture, efficient service management...
Author - David Martin
David Martin is a thought Leader with deep experience in Digital Workplace supporting Enterprise business strategies and IT. Areas of focus include Solutioning for Enterprises ($10M-$1B+), Business Transformation, Product Development, Change Management and Organizational Redesign, heavy focus areas include digital workflow, Service Desk, device Supply Chain, Site and Field Support. Enablement of End-users platforms and tools supported by enterprise change and transformation/change management. He is a Leader driven to improve financial metrics, win-rates, increase revenue, book to bill ratios, organizational effectiveness while maintaining or removing costs. A Strategic partner and influencer in Workplace and BPS internal projects for transformation programs. His roles include Portfolio Leader, Chief of Staff/Sr. Director positions in MSPs for Global Services Outsourcers and Managing Consulting Teams. David has supported the following Industries, Financial/Insurance, Healthcare, Pharma Retail, State & Local Medicaid, Transportation Logistics OTR.
Also on Vimeo: watch this conversation on Vimeo. About this roundtable A CIO Talk Network virtual roundtable, recorded in October 2023 and moderated by Sanjog...

