Author - David Cannon

David Cannon is the Governance Chair with itSMF USA Board. He is a fellow of the Institute of Service Management – the highest level of professional achievement in this field. He was the founder of itSMF chapter in South Africa. He was the founder and director of the itSMF International. He is a contributing author for ITIL refresh (Version 3) and has also been an active participant in the ongoing development of the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF). Currently, as an ITIL Evangelist with HP, he is responsible for establishing, building and supporting IT Service Management practices across corporate and regional boundar


Leveraging ITSM Beyond IT

IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business...


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