While Bi and Analytics are not relatively new concepts for financial services organizations, based on rapidly changing business models, shifting regulatory...
Author - Charles Costa
Charles Costa is head of Global Technology and Operations and Chief Information Officer for J.P. Morgan Asset Management, one of the world's largest providers of wealth and asset management services to institutional, high-net-worth and retail clients. He is a member of the Asset Management Operating Committee, as well as a member of the JPMorgan Chase & Co. Chief Administrative Officer’s management team and the firm’s IT Leadership Team.
In managing the technology and operations function supporting the Asset Management business and its clients, Mr. Costa also oversees a number of large-scale efficiency, quality improvement and innovation initiatives that are helping to transform the business.
Before assuming his current post in 2008, Mr. Costa led JPMorgan Chase's Global Technology Infrastructure (GTI) organization, one of the largest and most complex technology infrastructure functions in financial services. In this role, he was responsible for enterprise hardware and software; for global Data and Command Centers; for monitoring operations; and for infrastructure technology products and services, utility and hardware infrastructure, and mainframe, desktops and help desks. While in this role, Mr. Costa managed the industry's largest technology insourcing effort to date following the merger of JPMorgan Chase and Bank One in 2004. He also led a multi-year effort in GTI to significantly increase productivity, efficiency, effectiveness and innovation.
Before being named GTI CIO, Mr. Costa led Information Technology, Operations, and Productivity and Quality for Chase Financial Services, which included the firm's Retail Bank branches and Credit Card, Middle Market, and Home and Auto Finance businesses.
Mr. Costa began his banking career in 1980 as a J.P. Morgan management trainee. In 1983, he joined the Commodity, Technology and Operations group, and by 1990 he was heading J.P. Morgan's Commodity, Swaps & Derivatives, and Emerging Market Operations Group. From 1993 through 1999, Mr. Costa managed Systems Development and Application Delivery for J.P. Morgan's Global Markets activities, headed Quality and Productivity Services globally and led J.P. Morgan's Y2K project. In 2000, Mr. Costa assumed responsibilities as a senior member of the JPMorgan Chase Merger Integration team.
Mr. Costa received his Bachelor of Science degree at St. Francis College in Brooklyn, New York, then completed the Executive Management Training Program at Cornell University. In 2003, he was named by CIO Magazine to the list of Top 100 CIOs. He is a co-chair and member of the governing body of the CIO Executive Summit and an advisory board member of Seidenberg School of Computer Science and Information Systems at Pace University.