The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, “”service...
Author - Barry Carter
Barry Carter is Corporate Information Officer (CIO) for Alliance Data Systems. He joined the company in August 2004. He is responsible for the shared information technology needs of eight lines of business and includes Corporate Applications Development, Systems Integration, Service Delivery and Service Support. Barry has teams in Dallas and Columbus. Prior to joining Alliance Data Systems, Barry was CIO of Capital One Auto Finance.
At Capital One, Barry managed capitaloneauto.com, the world's #1 website for auto financing; and was instrumental in building relationships with 70 business partners. Before Capital One, Barry was CIO of AirTran Airways. There, he stabilized a very shaky infrastructure and provided a low cost systems environment to allow AirTran to successfully compete with Delta and US Airways. Barry's professional experience includes various applications development leadership positions at United Healthcare, American Airlines, Sabre, and EDS. Barry has a long history of implementing large systems and conversion.
