The increasing technical complexity of support today demands teamwork spanning not only the whole corporation but outside as well. To reach the highest...
Author - Arun Rajan
Arun is the Chief Technology Officer of Zappos.com, Inc where he leads all aspects of technology. Most recently, Arun was the co-founder and CTO of Intent Media, an early stage online advertising firm in the e-commerce space that is backed by a top tier Venture Capital firm. Prior to Intent Media, Arun spent 6 years at Travelocity - his final three as CTO of Travelocity Europe/lastminute.com which generates > $3B in internet sales. Before Travelocity, Arun was co-founder and CTO of ITRadar.com, a VC backed b2b internet start-up that was successfully sold to a Gartner (NASDAQ: IT) subsidiary. Prior to ITradar.com, Arun spent several years leading a consulting practice focused on web-enabling legacy systems at multiple large companies. Arun started his professional career at Sabre Holdings building complex airport resource scheduling and management systems. Arun holds a master's degree in Information Systems Management and an undergraduate degree in Computer Science.