Building Trust Vs Bringing Change

Leadership - Building Trust Vs Bringing Change

A leader is able to lead because he is trusted by his team. They know him and what to expect. On the other hand, the business environment can change rapidly and unexpectedly, and a CIO must be ready to respond accordingly. Unfortunately that generally means bringing change into the organization, and change brings with it, uncertainty. Oops! There goes the hard won trust of the IT team, which can affect the CIO’s leadership. How does a CIO solve this dilemma?


Michael B. Koval

Michael B. Koval, Senior Vice President and Chief Information Officer, Long and Foster

Michael B. Koval was appointed senior vice president and CIO of the Long & Foster Companies in 2004. He is responsible for overseeing all technology services for Long & Foster and its' more than 250 sales offices which span througho... More   View all posts
Katherine Klein

Katherine Klein, Edward H. Bowman Professor of Management, Wharton

Professor Katherine Klein is the Edward H. Bowman Professor of Management at the Wharton School at the University of Pennsylvania. She received her B.A. from Yale University and her Ph.D. from the University of Texas at Austin. Prior to com... More   View all posts
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Michael B. Koval


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