Benchmarks And Metrics for Fluid Business and IT

Benchmarks And Metrics for Fluid Business and IT

In order to stay focused, we have always applied benchmarks and metrics to establish a baseline and measure progress against predefined goals. Are the same benchmarks and metrics still relevant? Is everything that we want to measure, measurable? Given the fast pace and fluidity of business and IT, will measurement get easier or more difficult moving forward? What challenges and opportunities lay ahead to establish effective benchmarks for predictable growth and profitability?


    • Michel Janssen, Chief Research Officer, The Hackett Group
    • Chris Smith, CIO, The US Department of Agriculture
    • George Westerman, Research Scientist in the Center for Information Systems Research, The MIT Sloan School of Management

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Michel Janssen

Michel Janssen, Chief Research Officer, The Hackett Group

Mr. Janssen is responsible for developing The Hackett Group’s core intellectual prop¬erty, including thought leadership. He works with the company’s Executive Advisory Council to understand the strategic impact of new and emerging tren... More   View all posts
Chris Smith

Chris Smith, CIO, The US Department of Agriculture

Chris Smith serves as the Chief Information Officer for USDA with executive leadership responsibility for all USDA Information Technology Investments, Operations and Management. Mr. Smith provides leadership for USDA's IT Architecture, IT ... More   View all posts
George Westerman

George Westerman, Research Scientist in the Center for Information Systems Research, The MIT Sloan School of Management

George Westerman is a research scientist in MIT Sloan's Center for Information Systems Research and faculty chair for the course IT for the Non-IT Executive. His research and executive presentations focus on senior management challenges suc... More   View all posts
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Michel Janssen


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