Automation Innovation

Automate Everything—The new cupid for BPOs

Innovation - Automate Everything—The new cupid for BPOs
Many business process outsourcing (BPO) companies and enterprises have explored automation for their operations, but in silos, automating only a few tasks or processes at a time. There are complex challenges that hold them back from bringing together human and digital workforce (bots with brains) to run smarter operations. Hexaware claims that Automate Everything is the new cupid for BPOs. But what is Automate Everything? Is it a framework, a mindset, a suite of services, or a technology solution? Can it genuinely help BPOs achieve end-to-end enterprise-wide intelligent automation to drive strategic benefits and maximize straight-through processing (STP)?

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Contributors

Chinmoy Banerjee

Chinmoy Banerjee, Executive Vice President & Global Head - Business Process Services, Hexaware

Chinmoy Banerjee has over two decades of experience and has worked in business process management, consulting and financial services in the US, Canada, India and Malaysia. Chinmoy joined Hexaware from Infosys BPO where he spent nearly seven... More   View all posts
Chinmoy Banerjee

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