Many business process outsourcing (BPO) companies and enterprises have explored automation for their operations, but in silos, automating only a few tasks or processes at a time. There are complex challenges that hold them back from bringing together human and digital workforce (bots with brains) to run smarter operations. Hexaware claims that Automate Everything is the new cupid for BPOs. But what is Automate Everything? Is it a framework, a mindset, a suite of services, or a technology solution? Can it genuinely help BPOs achieve end-to-end enterprise-wide intelligent automation to drive strategic benefits and maximize straight-through processing (STP)?
Chinmoy Banerjee, Executive Vice President & Global Head - Business Process Services, Hexaware
Chinmoy Banerjee has over two decades of experience and has worked in business process management, consulting and financial services in the US, Canada, India and Malaysia. Chinmoy joined Hexaware from Infosys BPO where he spent nearly seven... More View all posts
Chinmoy Banerjee has over two decades of experience and has worked in business process management, consulting and financial services in the US, Canada, India and Malaysia. Chinmoy joined Hexaware from Infosys BPO where he spent nearly seven years as the head of capital markets for North America. Before joining Infosys BPO, he worked with Tata Consultancy Services (TCS) where he led BPO sales for two regions in North America. Prior to joining TCS, Chinmoy was a principal consultant in the strategy and change group in IBM Business Consulting Services. At IBM, he was one of the founding members of the risk management and operations practice and sold and executed diverse deals that comprised risk management, core banking, bank setups, treasury and asset liability management. Chinmoy holds a Trium Global MBA that was jointly awarded by New York University Stern School of Business, LSE, and HEC Paris and a Masters in Financial Management from Mumbai University. He is based out of our office in New Jersey, USA. Less View all posts
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