Arkansas’ Easier Path to Financial Aid: A Mobility Case Study



The Arkansas government recognized that students in their state were not finding easy ways to receive financial aid. The Department of Higher Education saw a public need and business value to boost engagement in their community. How did they use mobility to streamline the application process and make it more accessible and easier all around? Why is Arkansas’ YOUniversal app transparent and useful in a way that other states have struggled? What lessons can they provide to make mobility a priority for states looking to connect more deeply with the public?


Sen Shane. Broadway

Sen Shane. Broadway, Interim Director, Arkansas Department of Higher Education

Sen. Shane Broadway is the interim director for the Arkansas Department of Higher Education (ADHE) and has been with the agency since January 2011. Broadway is a member of Gov. Mike Beebe’s full cabinet as well as the Governor’s Workfor... More   View all posts

Claire Bailey

Claire Bailey, Director, Chief Technology Officer (CTO), Arkansas Department of Information Systems (DIS),

Claire Bailey, director of the Arkansas Department of Information Systems (DIS) and Arkansas Chief Technology Officer (CTO), leads more than 250 information technology (IT) professionals responsible for the state network and telecommunicati... More   View all posts

Add Comment

Click here to post a comment




CIO Talk Network


Not Member Yet? Register


  • Minimum length of 8 characters