Analytics in Retail – The New Breed of Loyalty Programs

Retail - Analytics in Retail – The New Breed of Loyalty Programs

Brand loyalty has always been key in business. The question of how to keep customers coming back has been around for as long as the business has. In retail, loyalty is king, and the fight to have your loyalty card or program be top of mind and wallet has long been a struggle. Only a select few retailers can boast truly effective and meaning full loyalty programs, but in a digital economy, the loyalty game is set to evolve once more. How can data analytics within retail help form a new breed of loyalty programs, ones that are personalized, engaging and differentiated for the consumer? How will analytics bolster existing loyalty programs and be a game changer in the retail industry?


Sahal Lahar

Sahal Lahar, Executive Vice President and Chief Information Officer, Brooks Brothers

Sahal is Chief Digital Officer and CIO of Destination XL Group. He has over 20 years of senior operational experience with a focus on digital and Omni-channel strategies. He is the principal architect and leader of DXL Group's digital com... More   View all posts
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Sahal Lahar


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