To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?
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- How to Build a Voice of the Customer Playbook?
- Using great customer service to create a safe learning environment
- Do your customers have one minute?
- Customer Lifetime Value driven IT
- Value Your Customer Above All Else
- Lean Back to Retain Customers
- Assembling a Business “Village” for Effective Customer Support
- CRM: Love Thy Customer NOT Software!
- Winning Strategies For Exceeding Customer Expectations