Adopting AI for Customer Service

To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?


    • Mark Gay, Chief Information Officer, QBE Insurance Australia Pacific

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Mark Gay

Mark Gay, Chief Information Officer, QBE Insurance Australia Pacific

Mark Gay is a digital thought leader and technologist currently working to drive digital transformation within the insurance industry as Chief Information Officer of QBE Insurance Australia Pacific. With over 25 years’ experience driving ... More   View all posts
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Mark Gay


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